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Introductions
Australia collects personal information in a number
of ways, including:
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directly
from you, such as when you enter your personal
details on our websites (eg during registration
or application for products and services), when
you provide information by phone or in documents
such as an application form; |
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from
third parties such as our related companies, credit
reporting agencies or your representatives; |
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from
publicly available sources of information; |
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from
the organisations identified below under "When
we disclose your personal information"; |
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from
our own records of how you use your Introductions
Australia services |
How
we use your personal information
Your personal information may be
used to:
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identify
you and to assist you to subscribe to our website
services more easily; |
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provide
the services you require; |
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administer
and manage those services, including charging, billing
and collecting debts; |
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gain
an understanding of your information and computer
needs in order for us to provide you with better,
more personalised services that are tailored to
your needs; |
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inform
you of ways the services provided to you could be
improved; |
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conduct
appropriate checks for credit-worthiness and for
fraud; |
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research
and develop our services; |
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maintain
and develop our business systems and infrastructure,
including testing and upgrading of these systems;
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Your personal information is also collected to promote
and market to you other services which we consider may
be of interest to you. Before we do so, we will provide
you with an opportunity to give us permission to send
you marketing or promotional material (such as promotional
e-mail offers), via an opt-in mechanism. That is, we will
send you such material only if you elect to receive it
or if it is provided to you in response to your request.
You may also notify us at any time that you do not wish
to receive marketing or promotional material by calling
us on +61 3 9894 7979 or
by using the Contact
Us page to send your
request via e-mail
Introductions Australia Websites
Introductions Australia provides
a range of web-based services, either through a particular
division within Introductions Australia or through one
of our related companies. Most of these services are provided
on the introductions-australa.com.au web site, which consists
of our main web addresses (known as "domain")
- introductions-australia.com.au, as well as other affiliated
domains.
The marketing information provided on our websites will
be determined by where you decide to visit on the site.
Advertisements will also be presented to you, but the
placement of these is not related specifically to any
details we hold about you.
Personal
information collected from our websites
The types of personal information
we collect from you will depend on how you use our web
sites. Such information may include your name, date of
birth, gender, current and previous addresses, telephone/mobile
phone number, e-mail address, occupation, and your Introductions
Australia username or password. We may also collect details
of your Introductions Australia services (including their
status) and your personal interests.
If you choose not to provide personal information, we
may not be able to provide you with the services you require,
or the level of service on which we pride ourselves.
Other
information
Our websites record other information
as well. This information is used to improve the structure
and performance of those sites to provide users with an
improved service. Whenever a page is requested from our
web server, we record the time, date and URL of the request,
along with information on the browser software that is
being used.
When
we disclose your personal information
For the purposes set out
above (under "How we use your personal information")
we may disclose your personal information to organisations
outside Introductions Australia. Where appropriate, these
disclosures are subject to privacy and confidentiality
protections. The organisations to which we usually disclose
information include:
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outsourced
service providers who manage the services we provide
to you, including: |
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customer
enquiries; |
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mailing
systems; |
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billing
and debt-recovery functions; |
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information
technology services; |
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installation,
maintenance and repair services; |
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marketing,telemarketing
and door-knocking services; |
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market
research; |
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your
representatives (eg your authorised representatives
or legal advisers); |
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credit-reporting
and fraud-checking agencies; |
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Credit
providers for credit related purposes such as creditworthiness,
credit rating, credit provision and financing; |
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our
professional advisers, including our accountants,
auditors and lawyers; |
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government
and regulatory authorities and other organisations,
as required or authorised by law; |
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organisations
involved in: |
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a
transfer/sale of all or part of our assets or business
(including accounts and trade receivables);and |
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managing
our corporate risk and funding functions (eg securitisation);
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other
telecommunication and information service providers;
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our
related companies. |
Help
us to ensure we hold accurate information
Introductions Australia takes all
reasonable precautions to ensure that the personal information
we collect, use and disclose is accurate, complete and
up-to-date. However, the accuracy of the information we
hold depends to a large extent on the information you
provide. That's why we recommend you:
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let
us know if there are any errors in your personal
information; and |
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keep
us up to date with changes to your personal information
such as your name or address. |
You can easily edit or delete the personal information
you provide to us on our websites (unless it is mandatory
information required for your membership application),
but to do so, you will need to log in as a registered
user, using your username and password.
If
you wish to access or modify personal information which
you have provided via our websites, but cannot access
that information at ourwebsites, please send an e-mail
using the
Contact
Us page.
You
can access your personal information
You have a right to access your
personal information, subject to some exceptions allowed
by law. If you would like to do so, please let us know
by sending an e-mail using the
Contact
Us page.
You may be required to put your request in writing for
security reasons. Introductions Australia reserves the
right to charge a fee for searching for and providing
access to your information.
Security
of your information
We take reasonable steps to ensure
that your personal information is stored securely. Transmissions
sent to or from our websites are routinely monitored for
quality control and systems administration. Unfortunately,
no data transmission over the Internet can be guaranteed
to be 100% secure. While we strive to protect your personal
information from misuse, loss and unauthorised access,
we cannot guarantee the security of any information you
transmit to us or receive from our online products or
services. These activities are conducted at your own risk.
Once we receive your transmission, we make our best effort
to ensure its security.
Children's
privacy
Children's privacy is very important
to us. We ask that children under the age of 18 have a
parent or guardian verify their membership application
with Introductions Australia. While Introductions Australia
will make every reasonable effort to ensure that children's
privacy and other rights are not compromised, it is ultimately
the responsibility of parents to monitor their children's
Internet usage.
What
else you should know about privacy
Remember to close your browser when
you have finished your user session. This is to ensure
that others cannot access your personal information and
correspondence if you share a computer with someone else
or are using a computer in a public place like a library
or Internet cafe. You as an individual are responsible
for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose
personal information over the Internet (for example: in
discussion forums, via e-mail, or in chat sites) that this
information can be collected and used by others. In short,
if you post personal information in publicly accessible
online forums, you may receive unsolicited messages from
other parties in return.
Ultimately, you are solely responsible for maintaining
the secrecy of your username and passwords and any account
information. Please be careful and responsible whenever
you are using the Internet and our websites.
How
to contact us
If you have any questions
in relation to privacy, please contact us on +61
3 9894 3663 between 9.00 am and 5.00 pm, Monday
to Friday. Please note that this number is not for general
service enquiries. Alternatively, you can:
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use
the
Contact
Us page
to send your questions and comments via e-mail; or
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write
to our Privacy Manager, at 1 Fulview Court, Blackburn,
Victoria, 3130 |
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